Key Responsibilities:

- Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner

- Resolve customer complaints and issues with empathy and efficiency

- Maintain detailed records of customer interactions, transactions, comments, and complaints

- Provide accurate, valid, and complete information using the right methods/tools

- Process orders, forms, applications, and requests

- Follow communication procedures, guidelines, and policies

- Escalate unresolved issues to the appropriate internal teams

- Keep updated on product knowledge and company services to better assist customers

- Support the team in achieving individual and departmental goals

Requirements:

- Proven customer support experience or experience as a Client Service Representative

- Strong phone contact handling skills and active listening





- Familiarity with CRM systems and practices is an advantage

- Excellent communication and interpersonal skills

- Customer-oriented mindset with the ability to stay calm under pressure

- Problem-solving skills and attention to detail

- Minimum qualification: High school diploma (Bachelor’s degree preferred)

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks

- Health insurance

- Provident Fund

Education

- Bachelor's (Required)

Experience

- 5 months: 2 years (Required)

Language

- English (Required)

- Marathi (Required)

- Hindi (Required)

Willingness to travel

- 100% (Required)

Work Location: In person

📌 Customer Service (Byculla)
🏢 Medtech Life
📍 Byculla