Job Summary:

Sky Ocean Shipping is looking for an experienced and customer-focused Customer Service Manager to oversee customer service operations across Air Freight, Sea Freight, and Land Freight. The candidate will be responsible for managing customer relationships, supervising the customer service team, coordinating with internal departments, and ensuring smooth shipment handling and excellent customer satisfaction.

Key Responsibilities:

- Manage and supervise customer service activities across air, sea, and land freight operations.

- Handle customer queries, complaints, and shipment-related escalations.

- Coordinate with operations, sales, and documentation teams to ensure smooth shipment execution.

- Maintain strong relationships with existing clients and ensure customer satisfaction.

- Monitor shipment updates and provide timely information to customers.

- Ensure proper follow-ups on bookings, shipment status, and delivery schedules.





- Guide and support the customer service team to achieve performance targets.

- Identify service gaps and implement improvements to enhance customer experience.

- Prepare customer service reports and monitor team performance.

Requirements:

- 3–5 years of experience in customer service within the freight forwarding or logistics industry.

- Positive knowledge of air freight, sea freight, and land freight operations.

- Strong understanding of import/export procedures and logistics documentation.

- Excellent communication, leadership, and problem-solving skills.

- Ability to manage a team, handle escalations, and maintain client relationships.

- Proficiency in MS Office, especially Excel.

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits

- Paid sick time

Work Location: In person

📌 Customer Service Manager- Freight (Malappuram)
🏢 SKY OCEAN FREIGHT
📍 Malappuram