Roles and Responsibilities

- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and qualified manner.

- Provide accurate information on products/services to customers through effective communication skills.

- Escalate complex issues to senior team members or supervisors when necessary.

- Maintain records of all interactions with customers using CRM software (e.g., Salesforce).

- Meet performance targets for call handling time, resolution rates, and customer satisfaction ratings.

Desired Candidate Profile

- 1-3 years of experience in BPO/Call Centre environment with excellent customer service skills.

- Excellent communication skills with ability to handle high-pressure situations calmly.

- Proficiency in resolving complaints efficiently through effective escalation management.

- Must be fluent in Telugu, Hindi, and English (all three languages are mandatory).

- Relevant experience in the respective job role is preferred.

📌 Customer Service Executive (Hyderabad)
🏢 Xcube Facilities
📍 Hyderabad