Job Title: Customer Service Executive

Business: PRISM (MadeComfy and Belvilla)

Number of Openings: 7 (MadeComfy: 5, Belvilla: 2)

Experience: 1.5+ years in customer support or customer experience

About the role

PRISM is hiring Customer Service Executives for two of its hospitality businesses:

- MadeComfy: an Australia-based short-term rental and property management company. Role covers voice calls, emails and live chats. Work mode: Remote
- Belvilla: a vacation rental business. Role covers email support. Work mode: Work from office (Location: Gurugram) during training, then hybrid.

Key Responsibilities
- Resolve customer queries and complaints promptly and professionally
- Handle bookings, payments, check-in/check-out and stay-related concerns
- Close tickets within defined SLAs and meet quality and satisfaction targets
- Coordinate with internal teams to resolve customer issues




- Take ownership of escalated cases and follow through until resolution
- Maintain accurate records of customer interactions

Required Skills
- Minimum 1.5 years of experience in customer support
- Excellent written and spoken English
- Robust problem-solving and complaint-handling skills
- Comfortable with morning and night shifts, rotational shifts and roster-based weekly offs
- 6 days working
- Own laptop and stable internet connection (BYOD policy)
- Able to join within 15 days

Good to Have
- International customer support experience
- Experience handling voice, email and chat support
- Experience in high-volume or ticket-based support with SLAs
- Basic Excel
- Travel, hospitality or e-commerce support experience

📌 Customer Service Executive (Gurugram)
🏢 OYO
📍 Gurugram