Job Title: Customer Service & Email Process | Entry Level | Fresher Internship (Email Support, Ticketing, Written English)

Company: Medinex Workforce

Location: India

Workplace Type: Remote

Employment Type: Full-time internship (no voice calls)

Duration: 1 to 3 months

Stipend: Up to INR 15,000 per month

About the internship

When a candidate or client writes to Medinex Workforce with a problem, they want to know that someone has read the message, understood it and will see it through. A missed update or a vague reply can cost us a good candidate or a repeat client. This internship puts you on the desk that handles those messages.

You will learn how professional support teams find the real issue behind a complaint, reply clearly, track every ticket and close cases properly. This role is email and ticket based, with no voice calls.

What you will do

- Read candidate and client emails and tickets carefully and identify the real issue
- Write clear, polite and accurate replies that solve the query on the first response wherever possible
- Log, update and close tickets in a helpdesk or CRM tool
- Follow service timelines and quality guidelines set by the team
- Follow up until each issue is fully resolved
- Escalate complicated or sensitive cases to senior team members with complete notes
- Share common complaints and feedback with the internal team
- Share progress in daily check-ins and a weekly review

What we are looking for




- Clear written English with a professional and friendly tone
- Good reading comprehension and the habit of understanding a problem before replying
- Basic typing speed and comfort with email, Google Sheets and online tools
- Patience, empathy and a calm approach to difficult conversations
- Ability to manage time and meet daily resolution targets
- A laptop and reliable internet connection for full-time remote work

Nice to have
- Experience with Zendesk, Freshdesk, Zoho Desk or similar tools
- Any earlier internship, volunteering or support experience
- A good typing speed

Who can apply
- Final-year students and recent graduates from any stream, including BA, B.Com, BBA, B.Sc and BCA
- Freshers are welcome, and prior experience is not required
- You must be available full-time for the internship period

What you will gain
- Structured training in customer support and ticket handling
- Regular quality feedback from experienced team members
- Communication and problem-solving skills useful in any career
- Internship completion certificate
- The freedom to work from your own city anywhere in India

Working schedule Full-time, Monday to Saturday or as assigned by your reporting manager, with daily check-ins and a weekly review.

How to apply

Apply on this listing with your updated resume.

Medinex Workforce is an equal opportunity employer. We welcome applicants of every gender, background and community.

📌 Customer Service & Email Process | Entry Level | Fresher Internship (Email Support, Ticketing, Written English) (India)
🏢 MediNex Workforce
📍 India