Hiring: Customer Contact Comms Associate

Location: Vikhroli, Mumbai

Experience: 1 to 3 Years

Qualification: HSC / Any Graduate

Industry: BPO / BPM

Process: Non-Voice / Customer Support

We are hiring Customer Service Associates to handle customer queries and provide support through email, chat and other digital communication channels.

Roles & Responsibilities

- Handle customer queries through email, chat and web tickets.
- Resolve customer issues and complaints within defined timelines.
- Provide accurate information and ensure customer satisfaction.
- Follow up on pending customer requests and ensure timely closure.
- Update customer details and case information in CRM tools.
- Coordinate with internal teams to resolve customer concerns.




- Maintain service quality and meet defined performance targets.

Required Skills
- 13 years of experience in Customer Service / Customer Support.
- Experience in Email Support, Chat Support or Non-Voice Process.
- Good written and verbal English communication skills.
- Basic knowledge of CRM and ticketing tools.
- Positive problem-solving and customer-handling skills.
- Comfortable working in rotational shifts, including weekends and holidays.

Interested candidates can apply with their updated resumes.

📌 Customer Service Associate(Non-Voice) (Mumbai)
🏢 Sigma Allied Services
📍 Mumbai