We are seeking a dedicated and skilled Customer Service Agent to join our team in Maharashtra. The ideal candidate will have a strong background in customer service, particularly in a voice process environment, and will be fluent in the German language. This role is essential in providing exceptional support to our customers through various channels, including email and chat, ensuring a seamless and positive experience.

Key Responsibilities

- Handle customer inquiries and provide accurate information regarding products and services.
- Assist customers through various communication channels, including voice, email, and chat.
- Resolve customer complaints and issues in a timely and efficient manner.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Collaborate with team members to improve service delivery and customer satisfaction.




- Document customer interactions and feedback for continuous improvement.

Required Skills

- Proven experience in customer service, preferably in a BPO or blended process environment.
- Strong communication skills in both English and German.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in using customer service software and tools.
- Strong problem-solving skills and attention to detail. If you are passionate about providing excellent customer service and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity to be part of our energetic team.

Industry

Recruitment Services

Department

Recruitment, HR

📌 Customer Service Agent (Mumbai)
🏢 Conviction
📍 Mumbai