About Immidit

Immidit is building India's health quick-commerce company: nursing care, injections, ECGs and urgent care delivered at home in minutes. We are based in Gurgaon, and growing rapid quick.

The Role: Customer Relationship Manager In healthcare, trust is everything. Your job is to earn it and keep it, so that every person that books with us once comes to see Immidit as its lifelong family health manager. You will own customer relationship, engagement and long-term retention: staying in touch with users after their first visit, understanding their family's health needs, and making sure they come back to us first, every time.

This is not a sales role. But at Immidit everyone, from the founders down, talks to users directly, and you will be the person who knows our customers best.

Job requirements

- Call and message users who have shown interest, help them complete their first booking smoothly,



and stay in touch to build relationships, collect feedback and drive repeat bookings.
- Run engagement and retention journeys on WhatsApp (API-based tools and AI bots).
- Keep customer data clean and organised in Google Sheets.
- Build your own CRM dashboards with AI tools like Claude until our in-house platform is ready.
- Track conversion, retention, repeat rate and customer satisfaction, and share insights with the team.

Skills Required

Warm, patient and genuinely good with people, especially families dealing with health concerns. You are comfortable with WhatsApp API tools, AI, Google Sheets and data, and you would rather build a tool yourself than wait for one. Fluent in Hindi and English.

Location: Gurgaon (on-site)

📌 Customer Relationship Manager Growth (Gurugram)
🏢 Immidit
📍 Gurugram