Job Title - Senior Executive - Customer Relations

Experience: 3 to 5yrs

Responsibilities

1. Pre- Disbursement Activity:

- Handling foot falls at the dealerships and dealership related activities.
- Field Investigating Activity.
- Lead generation through promotional activities conducted by SFL.
- Collection of prospective customer information.

1. Disbursement:

- Processing application for approval.
- Obtaining documents from customers for payment.
- Collection invoice/Insurance and other respective papers.
- Processing the loan documents for payment.

1. Post Disbursement:

- Confirmation of delivery of vehicle finance processed.
- Collection of registration certificate if applicable.
- Collection of insurance policy if applicable.

1. Recovery Management:

- Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.

1. Customer relations and cross selling:

- Responding to customer queries and grievances and providing timely information and redressal.
- Exploring favorable cross selling opportunities with the customers.

📌 Customer Relations (Kerala)
🏢 Sundaram Finance
📍 Kerala