Roles & Responsibilities

- Own customer issues from first contact to final resolution across chat, phone, and email.
- Investigate problems thoroughly and identify the root cause - not just the visible issue.
- Collaborate directly with store teams, pharmacists, riders, tech, and leadership to resolve customer concerns.
- Surface recurring issues and help improve products, processes, and operations.
- Contractual role of 11 months
- Rotational shifts and offs
- Work across chat, phone, and email
- Startup environment (Series A) Requirements

Ideal Candidate
- Strong Customer Excellence Profile with end-to-end ownership of customer issues to full resolution
- Mandatory (Experience 1): Must have at least 1+ years of experience handling customer issues from first contact to final resolution across chat, phone and email, owning the problem until genuinely solved
- Mandatory (Skill 1): Must have collaborated cross-functionally (store/ops teams, tech,



leadership) to resolve customer concerns, and surfaced recurring issues for process improvement
- Mandatory (Skill 3): Must be comfortable using technology and learning current tools
- Mandatory (Language): Must be fluent in English, Hindi fluency would be a plus
- Mandatory (Note): This is a 11 months contractual role with rotational shifts and offs. Mid-night shifts will have cab service provided
- Preferred (Experience): Experience handling high-pressure situations
- Preferred (Domain): Candidates with exposure to healthtech/pharmatech/wellness domain highly preferred

Experience: 1–2 years · Work from office · 6 days a week · Notice period less than 15 days Benefits
- For midnight shifts, cab facility would be available

📌 Customer Excellence Executive (Rotational shifts, contractual role) (Bengaluru)
🏢 TalentXO
📍 Bengaluru