Company OverviewVplak is an e-commerce platform specializing in electronics and accessories since 2015. They are currently seeking a Customer Support / Relationship Executive to manage post-purchase experiences as they scale.

Role Overview The Customer Care Executive serves as the primary contact for resolving queries, handling escalations, updating CRM data, and tracking deliveries to ensure customer satisfaction and retention. [1, 2]

Key Responsibilities

- Customer Engagement: Manage client relationships and drive retention.
- Issue Resolution: Handle complaints, returns, and order issues via email, phone, and digital channels.
- After-Sales Support: Assist with order tracking, deliveries, and service requests.
- CRM Management: Maintain accurate records of customer interactions and profiles.
- Cross-Functional Collaboration:



Work with Sales, Logistics, and Operations teams to streamline the client journey.
- Upselling: Identify opportunities to cross-sell or upsell electronic products. [1, 2, 3]

Requirements & Qualifications

- Experience: 0–3 years in customer service, relationship management, or e-commerce, with a preference for electronics or retail backgrounds.
- Skills: Solid verbal and written communication in English and Hindi, plus empathy and conflict-resolution abilities.
- Technical: Familiarity with CRM systems and order management platforms

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Care Executive (Gurugram)
🏢 Vplak India
📍 Gurugram