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Customer Care Executive – US Healthcare Voice Process

Company: OPX Global

Location: Saravanampatty, Coimbatore

Location Link- https://share.google/fpQXgPAEvERPV84OV

Experience: 1–3 Years

Work Mode: Work from Office

Shift: Night Shift

Job Summary

OPX Global is hiring Customer Care Executives for our US Healthcare Voice Process. The role involves handling patient calls, appointment coordination, referrals, follow-ups, and healthcare-related queries while maintaining high standards of communication and accuracy.

Key Responsibilities

- Handle inbound and outbound calls from patients and healthcare providers.
- Assist patients with appointment scheduling, reminders, follow-ups, and general queries.
- Coordinate incoming and outgoing patient referrals.
- Handle and coordinate faxes, lab reports, prior authorizations, and patient documentation.
- Update and maintain accurate patient information in EHR/EMR systems.
- Review patient information and ensure accurate documentation.
- Coordinate with healthcare professionals and internal teams to resolve patient queries.
- Maintain patient confidentiality and follow healthcare process guidelines.




- Identify and escalate complex issues to the Team Lead when required.
- Meet defined quality, productivity, and customer service metrics.

Candidate Profile
- 1–3 years of experience in US Healthcare / Healthcare BPO / International Voice Process / Customer Care.
- Excellent English communication skills; strong US accent is preferred.
- Experience handling international voice calls is an added advantage.
- Basic understanding of US Healthcare processes and medical terminology is preferred.
- Experience with EHR/EMR software is an added advantage.
- Good typing speed and computer proficiency.
- Customer-focused with solid listening and problem-solving skills.
- Ability to work under pressure and handle high-volume calls.
- Willingness to work in a US Night Shift.

Key Skills US Healthcare | International Voice Process | Customer Service | Patient Coordination | Appointment Scheduling | Referrals | EHR/EMR | Medical Terminology | US Accent | Communication Skills

Education: Any Graduate

Employment Type: Full-Time | Work from Office

Pay: Up to ₹30,000.00 per month

Benefits

- Paid time off

Work Location: In person

📌 Customer Care Executive – | US Healthcare | 1–3 Years | Night Shift (Saravanampatti)
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