SISYA CLASS is looking for enthusiastic and customer-focused Customer Care Executives to support students and parents, resolve queries, and ensure an excellent learning experience.

Key Responsibilities

- Handle incoming and outgoing calls from parents and students.

- Resolve customer queries, complaints, and service-related issues professionally.

- Coordinate with teachers, academic mentors, and technical teams to resolve problems.

- Follow up on student attendance, classes, homework, and academic progress.

- Build robust relationships with parents to improve customer satisfaction and student retention.

- Manage course renewal follow-ups and support existing customers.

- Maintain accurate customer records and update CRM regularly.

- Collect parent feedback and ensure timely resolution of concerns.

- Assist parents with app onboarding, live classes, and technical queries.

- Achieve daily and monthly customer support performance targets.

Qualifications &

- Requirements

- Education:



Any degree (Graduation).

- Experience: Freshers and experienced candidates can apply.

- Excellent communication skills in English and Telugu. Hindi is an added advantage.

- Good interpersonal and problem-solving skills.

- Basic computer knowledge and CRM experience preferred.

- Strong listening skills, patience, and a positive attitude.

- Previous experience in EdTech, customer support, BPO, or telecalling is an advantage.

Key Skills

- Customer Relationship Management

- Parent &
- Student Communication

- Complaint Resolution

- Student Retention &

- Renewals

- CRM &

- Data Management

- Problem-Solving &

- Team Coordination

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Health insurance

- Leave encashment

- Life insurance

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Visakhapatnam)
🏢 SISIYA EDTECH
📍 Visakhapatnam