Company Description Tronicles System Services LLP is part of the Tronicles group of companies, which has been serving clients for over 10 years. The group includes Tronicles System Services LLP, Tronicles Intersource LLP, Tronicles Techspace LLP, and Tronicles Stage Effects, collectively delivering outsourcing, customer support, tech support, and IT solutions. Tronicles provides world-class business support to clients in more than seven countries, focusing on offshore customer support services.

The company offers 24/7 seamless virtual assistance, helping global clients maintain efficient, reliable customer care operations.

Role Description The Customer Care Executive is a full-time, on-site role based in Vadodara. The individual in this position will handle inbound and outbound customer interactions via phone, email, and chat, providing accurate information and resolving queries in a timely manner. Daily tasks include logging and tracking customer issues, coordinating with internal teams to ensure prompt resolutions, and following up to confirm customer satisfaction. The role also involves maintaining detailed records in customer support systems, adhering to process guidelines, and meeting performance targets related to quality, response time, and customer experience.

The Customer Care

Executive will contribute to continuous improvement by identifying recurring issues and sharing feedback with supervisors.

Qualifications :

- Strong communication skills,



including clear spoken and written English, active listening, and professional telephone etiquette.
- Customer service abilities such as empathy, patience, problem-solving, and conflict resolution in high-volume support environments.
- Basic technical proficiency with CRM or ticketing tools, email and chat platforms, and standard office software (e.g., MS Office, spreadsheets).
- Organizational and time-management skills to handle multiple queries, prioritize tasks, and maintain accurate documentation.
- Ability to work in rotating shifts for 24/7 support, maintain reliability and punctuality, and collaborate effectively within a team.
- Previous experience in BPO, customer support, tech support, or call center environments is an advantage.
- Minimum educational qualification: high school diploma or equivalent; a degree in business, IT, or related fields is beneficial.
- Comfort working in an on-site office setting in Vadodara and openness to training, coaching, and process updates.

Schedule :

- Operations Executive (Mon–Sat)
- Customer Care Executive – Sales (Day shift, Mon–Sat) ( Full time Only )
- Customer Care Executive – Inbound (Evening & night shifts, Mon–Sat; Part-time on Sat & Sun)
- Data Entry & Backend Support (Mon–Sat; Part-time on Sat & Sun)

Shift timings : 9:30 AM–5:30 PM, 5:30 PM–1:30 AM and 1:30 AM–9:30 AM.

📌 Customer Care Executive (Vadodara)
🏢 Tronicles System Services
📍 Vadodara