Job Role:- Customer Care Executive Life Insurance Renewal Process
Job Responsibilities:-
- Handle customer calls related to life insurance policy renewals.
- Follow up with existing customers regarding upcoming policy renewals and premium payments.
- Assist customers with renewal-related queries and provide accurate policy information.
- Explain policy advantages, renewal terms, and payment procedures.
- Encourage customers to renew their existing insurance policies.
- Maintain good customer relationships and ensure customer satisfaction.
- Achieve assigned renewal targets while maintaining service quality.
Eligibility Criteria:
- Qualification: HSC / Graduate.
- Experience: Minimum 6 months of BPO experience.
- Good verbal communication skills are mandatory.
- Basic customer handling and convincing skills.
- Candidates with prior insurance or renewal process experience will be preferred.