Company Description Aradhya Global Services is the creator of NEXORA Agentic AI ERP, an intelligent platform that helps businesses streamline daily operations and automate key workflows. NEXORA connects core functions such as sales, CRM, inventory, production, and finance in a single integrated system.

The platform is designed for growing organizations that want to reduce manual work and improve operational efficiency. By leveraging AI-driven automation, NEXORA enables business leaders to make data-informed decisions and focus more on strategic growth. Its core promise is to help companies automate smarter, simplify work, and accelerate business performance.

Role Description The Customer Service Team Leader at Aradhya Global Services is a full-time, on-site role based in New Delhi. This role is responsible for supervising a team of customer service representatives, monitoring daily performance, and ensuring high-quality support for users The team leader will handle escalated customer issues, provide guidance and coaching, and allocate tasks and resources to meet service level targets.

Daily responsibilities include tracking key metrics, preparing service reports, collaborating with product and technical teams to resolve recurring issues, and supporting process improvements.



The role also involves training new team members, maintaining clear communication channels, and promoting a customer-centric culture.

Qualifications

- Strong customer service and client relationship skills, including the ability to manage escalations and ensure satisfaction.
- Experience in team leadership, performance management, and coaching within a service or support environment.
- Proficiency in using CRM or ERP tools, with the ability to understand and explain software workflows to customers.
- Excellent communication skills in English (spoken and written), with clear, professional, and empathetic interaction style.
- Demonstrated problem-solving and decision-making abilities, particularly in fast-paced, high-volume support settings.
- Organizational and time-management skills to oversee schedules, prioritize tasks, and meet service level commitments.
- Prior experience in technology, SaaS, or business process outsourcing (BPO) environments is an advantage.
- Bachelor’s degree in business, communications, or a related field, or equivalent practical experience.
- Comfort with in office work in New Delhi and the ability to collaborate effectively with cross-functional teams.

📌 Cusotmer service team leader (New Delhi)
🏢 Aradhya global services.
📍 New Delhi