CRM & ORM Lead - Senior Manager (Udaipur)

CRM & ORM Lead - Senior Manager (Udaipur)

04 Nov
|
Wonder Cement
|
Udaipur

04 Nov

Wonder Cement

Udaipur

Role & responsibilities

Own CRM and ORM strategy across all customer and online touchpoints

Drive CSAT outcomes and conversion percentage primary KPIs for this role

Oversee tool stack — MS Dynamics (CRM), Locobuzz (ORM), and Call

Centre operations

Present CRM and ORM performance metrics to Head of Branding and management

Set SLA frameworks for response turnaround — online and offline Manage and develop AM-CRM and AM-ORM — set KPIs and review performance

Coordinate with Digital Manager on ORM protocol and social listening integration

Identify patterns in customer complaints and feedback; loop insights into marketing and product teams

📌 CRM & ORM Lead - Senior Manager (Udaipur)
🏢 Wonder Cement
📍 Udaipur

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