CRM Roles & Responsibilities

1. Customer Data Management – Maintain accurate customer and lead details in the CRM system.
2. Lead Follow-up – Track and coordinate timely follow-ups with customers and leads.
3. Customer Coordination – Handle customer queries and coordinate with Sales, Pre-Sales, and relevant departments.
4. Sales Tracking – Monitor booking, site visit, enquiry, and sales status in the CRM.
5. Documentation – Maintain customer documents, agreements, payment details, and related records.
6. Complaint Management – Record customer complaints and coordinate with concerned departments for resolution.
7. Reports & Updates – Prepare daily/weekly CRM reports and provide management with required updates.
8. Data Accuracy – Ensure all customer information and activities are updated correctly and on time.
9. Customer Relationship – Maintain good relationships with customers and support customer satisfaction.
10. Post-Sales Support – Coordinate with customers after booking/sale and assist with service-related requirements.

Perks and perks Health insurance, Provident fund, Food allowance, Annual bonus

📌 Crm Manager (Coimbatore)
🏢 Felixa Builder
📍 Coimbatore