Job Summary:

We are looking for a proactive and customer-oriented CRM Executive to manage customer relationships, handle customer queries, maintain customer databases, and ensure a smooth customer experience.

Key Responsibilities:

1. Manage customer queries and provide timely resolutions through calls, emails and WhatsApp.

2. Handle customer feedback, complaints and service-related requests.

3. Maintain and update customer databases and CRM records.

4. Coordinate with showroom teams and internal departments to resolve customer issues.

5. Conduct follow-up calls with customers to ensure customer satisfaction.

6. Maintain records of customer interactions and prepare regular reports.

7. Support customer engagement, retention and relationship-building activities.

8.



Ensure a positive customer experience and maintain service quality.

Required Skills:

- Excellent verbal and written communication skills.

- Good customer handling and problem-solving abilities.

- Basic knowledge of MS Excel and CRM software.

- Robust follow-up and coordination skills.

- Ability to manage multiple customer queries.

- Customer-focused attitude and professional behaviour.

Preferred Candidate Profile:

- Experience in CRM, Customer Support or Customer Relationship Management.

- Experience in the Retail or Jewellery Industry will be an added advantage.

- Candidates with good communication and coordination skills are preferred.

📌 Crm Executive (Surat)
🏢 Kalamandir Jewellers
📍 Surat