Role & responsibilities

- Manage customer relationships and ensure a high level of customer satisfaction.

- Handle customer inquiries, complaints, feedback, and service requests in a timely and professional manner.

- Coordinate with Sales, Production, Purchase, Dispatch, and Accounts departments to ensure smooth order execution.

- Track customer orders, production status, dispatch schedules, and delivery commitments.

- Follow up with customers regarding order confirmations, delivery updates, pending payments, and other business-related matters.

- Maintain and update customer databases, sales records, order details, and communication history in the CRM system or ERP.

- Ensure timely resolution of customer complaints by coordinating with the concerned internal departments.

- Prepare periodic MIS reports related to customer inquiries, order status, complaints, and customer satisfaction.

- Support the sales team in customer follow-ups, repeat orders, and business development activities.





- Maintain skilled communication with existing customers and develop long-term customer relationships.

- Monitor customer feedback and identify opportunities to improve customer experience and service quality.

- Coordinate with the service and technical teams for customer issues related to products, installation, or after-sales support, wherever applicable.

Preferred candidate profile

- Good communication and interpersonal skills.

- Strong customer relationship management and follow-up skills.

- Proficiency in MS Office, particularly Excel and email communication.

- Working knowledge of CRM software and ERP systems.

- Good coordination, problem-solving, and time-management skills.

- Ability to manage multiple customer requirements simultaneously.

- Strong documentation, reporting, and data-management skills.

📌 CRM Executive (Ahmedabad)
🏢 Prashant Gamatex
📍 Ahmedabad