Position- CRM Executive

- Location: Sonarpur, Kolkata(On-site)

- Job Type: Full time | Day Shift

- Experience: 1 – 4 Years

Key Responsibilities

- B2B Telephonic Calling: Make outbound calls to and handle inbound queries from wholesalers, distributors, and dealers.

- Order & Dispatch Coordination: Coordinate real-time updates regarding product availability, price quotes, billing, and shipment tracking with warehouse/logistics teams.

- Issue Resolution: Address merchant/distributor queries promptly to ensure seamless order fulfillment and high relationship retention.

- Data Management: Accurately update interaction logs, call outcomes, and client details in CRM software and maintain daily commercial activity reports.

Mandatory/Preferred Skills & Qualifications

- Communication: Fluency in Bengali, Hindi, and English (verbal and written).

- Calling Acumen:



Proven experience or strong comfort level with high-volume telephonic coordination/calling.

- Technical / Computer Skills: Hands-on working knowledge of MS Excel (spreadsheets, basic formulas) and CRM tools.

- Coordination Skills: Ability to multitask between phone calls, internal team follow-ups, and data entry.

- Education: Any Graduate / Diploma holder.

How to Apply

- Contact Person: Anibrata Das

- Email Resume to: [email protected]

- Subject Line: Application for CRM Executive - Kolkata - [Candidate Name]

Pay: ₹30,000.00 - ₹34,000.00 per month

Ability to commute/relocate

- Sonarpur, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Experience

- Customer relationship management: 1 year (Preferred)

Work Location: In person

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