Contact Centre - Customer Service Advisor - Shift Company: Gratitude Inc Job Location: Mumbai, Maharashtra, India Employment Type: Full time Experience Required: 1 - 3 years Salary: 50K55K a month JOB POST TITLE: CUSTOMER SERVICE ASSOCIATE - INTERNATIONAL VOICE | MUMBAI | UPTO 7 LPA | BPOZ/BPO1/BPO2COMPANY: LOCATION: Mumbai, India WORK SETUP: Onsite HIRING GRADE: BPOZ, BPO1, BPO2 EXPERIENCE: 1 - 3 Years SALARY: Up to 7 LPA CTC JOB CODE: 412679 - US Voice Mumbai, 399558 - Pune Voice PROCESS: International Voice Banking and Cards US and Australia process SHIFT: 24x7 environment, aligned to US, UK or Australian business hours INDUSTRY: BPO / Banking / Customer ServiceJOB DESCRIPTION: We are hiring for an International Voice Customer Service role. This role is suited for candidates with international customer service experience in Banking, Cards and other customer-facing processes.KEY RESPONSIBILITIES: Handle customer interactions daily with 0 availability time Ensure SLAs are met consistently at individual and team level Meet and exceed all performance thresholds Focus on Key KPIs like RSAT,



AHT and customer experience Constantly remain abreast of new process changes Implement feedback and corrective actions to avoid repeat instances REQUIRED SKILLS: Excellent written and oral communication with neutral accent Strong customer advocacy and listening skills Strong analytical and technical skills Clear understanding of process and work instructions Multi-tasking capability Resilience and flexibility to change Ability to generate solutions and apply logical conclusions Advanced Windows and computer proficiency with accurate data-entry skills ELIGIBILITY: Graduate and above with minimum 1 year and maximum 3 years relevant experience in contact center industryHSC with minimum 18 months and maximum 3 years relevant experience in contact center industry Preferred experience in Banking, Travel, Healthcare, Collections, Ecommerce, Telecom or Technical Services for Pune Location.

Any International Voice

Experience is good Graduate or undergraduate in relevant customer service field preferred Flexible to work in 24x7 environment .

Industry

BPO / Call Center

📌 Contact Centre - Customer Service Advisor - Shift (Mumbai)
🏢 Gratitude
📍 Mumbai