: Clinic Manager

Location: The Dental Bond - Andheri West

Experience Required: 2 – 6 Years

Salary: ₹25,000 – ₹35,000 per month + Attractive Incentives

Role Summary The Clinic Manager will be responsible for overseeing the daily operations of the clinic, ensuring a seamless patient journey from appointment booking to post-treatment follow-ups. You will act as the bridge between patients, doctors, and the administrative team, managing everything from front-desk efficiency and stock levels to financial reporting and patient satisfaction.

Key Responsibilities

1. Patient Care & Experience Management

● Scheduling: Oversee the daily schedule; ensure all appointments are confirmed, manage delays, and fill open slots to maximize clinic utilization.

● In-Clinic Care: Lead the check-in/check-out process for new and existing patients. Ensure high standards of patient engagement and rapport building (including offering refreshments and managing case papers).

● Grievance Redressal: Act as the first point of contact for patient grievances, recording issues in the system and coordinating with doctors for timely resolutions.

● Communication: Manage reminder messages, post-treatment follow-ups, and dormant patient re-engagement strategies.

2. Operations & Workflow Coordination

● Workflow Oversight: Manage specialized workflows such as Ortho and CEREC, ensuring all administrative steps are completed.

● Stock & Inventory: Monitor and maintain entry/exit logs for clinic items; manage stock levels for specific departments to prevent shortages.

● Digital Management: Clear reception emails, resolve daily CRM issues, and ensure all digital patient records are updated accurately.

3. Financials & Reporting





● Accounts: Conduct daily EOD accounts reconciliation with the lead doctors.

● Reporting: Generate monthly income reports, doctor productivity reports, and source-wise new patient data reports to track clinic growth.

● Billing: Oversee billing accuracy and manage any pending documentation or financial records.

4. Marketing & Lead Management

● Lead Conversion: Manage new leads, ensure timely communication, and track conversion from inquiry to appointment.

● Feedback Collection: Implement systems to collect and report on patient feedback to improve service quality.

● Growth Strategy: Attend weekly meetings to discuss marketing strategies and dormant patient outreach.

5. Team Leadership & Meetings

● Daily Coordination: Lead the morning team meeting and the End-of-Day (EOD) handover meeting to ensure smooth transitions between shifts.

● Review: Participate in monthly review meetings with the team to discuss performance and operational bottlenecks.

Required Skills & Qualifications

● Experience: 2–6 years in clinic management, hospitality, or front-office operations.

● Software Proficiency: Experience with clinic management software or CRM tools,AI tools, Excel or Google sheets is highly preferred.

● Technology Proficiency:



Proficient in basic hardware troubleshooting and the management of digital patient-flow systems to prevent service disruptions

● Communication: Exceptional verbal and written communication skills in [Insert Languages, e.g., English, Hindi, Marathi].

● Organizational Skills: Ability to multitask in a fast-paced environment and manage complex schedules.

● Analytical Skills: Comfortable working with data for monthly reports and productivity tracking.

Work Schedule & Conditions

● Working Hours: 9 hours per day.

● Work Week: 6 days per week (54-hour work week).

● Weekly Off: One day off per week (fixed or rotational).

● Leaves: As per org policy.

Why Join Us?

● Manage operations in a tech-driven, "art-gallery" inspired environment featuring world class technology like CEREC and 3D CBCT.

● Join a clinic that maintains a perfect 5.0-star reputation and adheres to elite European hygiene and sterilization standards.

● Lead a team that serves an international patient base, offering unique experience in handling diverse cultural expectations and premium service standards.

● Competitive salary with a explicit incentive structure.

● Opportunity to oversee complex workflows and lead a dedicated team in a rapidly growing healthcare brand.

● Structured 54-hour work week with a focus on operational efficiency.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Paid sick time
- Paid time off

Ability to commute/relocate:
- Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Location:
- Andheri West, Mumbai, Maharashtra (Preferred)

Work Location: In person

📌 Clinic Manager (Andheri West)
🏢 TDB healthcare
📍 Andheri West