THE ROLE: You will own a portfolio of 6-8 colleges and business schools across India: the relationship, the results and the renewal. You will work in a pod with a Program Manager and report to the AVP Client Success Higher Education. This is an account management role, not a support or ticketing role. You will spend your time with directors, deans, placement heads and institution owners, in meetings and on campus.

HOW OUR PROGRAMME RUNS:

- Months 1-5: our data team builds each college's alumni data. You turn it into insight the college cares about where its alumni are, which companies they work in, and data ready for NAAC and NIRF.
- Around month 4–5, each college decides whether to continue into our full programme. You lead that conversation.
- In the full programme (mentorship, placements, events, fundraising), your Program Manager runs delivery; you own the results and the renewal.

WHAT YOU WILL DO:

- Be the main contact for each college's senior team and understand what the institution is measured on
- Review monthly data with our data team and present explicit findings to the client
- Run a month-3 review and lead the decision to move into the full programme
- Run monthly health checks and quarterly reviews; flag at-risk accounts at least a quarter ahead
- Own renewals and upgrades against quarterly and annual targets




- Follow through on invoices and payments with the college and our Finance team
- Set priorities for your Program Manager and help them grow

MUST HAVE

- 2–5 years managing B2B or institutional client accounts in India, with renewal or revenue responsibility
- At least one role held for 2.5 years or more
- Has looked after the same clients through at least one renewal cycle
- Has met senior decision-makers in person – principals, directors, deans, owners or CXOs
- Comfortable reading data and explaining it simply; good Excel and PowerPoint
- Clear spoken and written English; Hindi or a regional language is a plus • Willing to travel to client campuses

STRONGLY PREFERRED

- Experience with colleges, universities or schools as clients – edtech, campus software, placement platforms, university partnerships, rankings or accreditation
- Exposure to placements, alumni relations or corporate relations

NOT A FIT FOR THIS ROLE

- Backgrounds mainly in support ticketing, contact centres, helpdesks or international voice and chat processes
- Consumer (B2C) sales or admissions counselling without account ownership

GROWTH

Client Success Manager Senior Client Success Manager AVP, with future roles serving international institutions

📌 Client Success Manager (Hyderabad)
🏢 International Education Gateway
📍 Hyderabad