About the role

You will be the face of the brand for its customers. You will handle enquiries, host in-store appointments, and look after each order from the moment it is placed through to follow-up. We want someone warm and outgoing who builds real relationships without a pushy sales style.

Key responsibilities

- Respond to customer enquiries on WhatsApp, Instagram DMs, email and calls, and turn them into sales

- Host and manage in-store and virtual appointments, guiding customers through the range

- Understand each customer's requirements, including custom and personalised pieces, and coordinate with the internal team to fulfil them

- Oversee the full order journey: order placement, updates, delivery and post-purchase follow-up

- Maintain customer records and keep track of leads and repeat customers

- Ideate and help execute promotional activity,



such as festive and seasonal offers and collection launches

- Share regular updates on enquiries, sales and customer feedback with the Founder

Who we are looking for

- 1-3 years of experience in sales, client servicing or customer relationship roles

- Prior experience in jewellery, luxury or premium retail is preferred

- Excellent verbal and written communication
- An outgoing, client-facing personality that suits a boutique brand, and a consultative rather than overtly salesy style

- Well organised, with positive follow-through on details and timelines

- Comfortable with WhatsApp Business, social media messaging, spreadsheets or a basic CRM

📌 Client Service Executive (Mumbai)
🏢 Meeravi HR Solutions
📍 Mumbai