Assisting associate on policy terms and conditions, including sum insured and eligibility and also, claim submission time-lines.
Assisting associate Hospitalization procedures and network hospital confirmation is also provided.
Enrollment queries, specially for coverage of parents and new born baby; along with the premium impact.
Comfort being provided to employees in time of emergencies through phone & physical presence.
Assisting Associate for reimbursement claims & cashless queries.
Associates require support in understanding and filling the claim form and documents submission.
Assisting associate for Ecard & necessary addition of members.
Should have good communication skills, knowledge about policy coverage advantages.
HR dependency on helpdesk person for necessary co ordination pan India admissions & claims.
Discussing problematic claims with HR for necessary support
Most important, Human Touch and Building relationship with HR team & associates and Polite behavior
Preferred candidate profile
- Bachelor's degree (preferred in commerce, business, or related fields).
- 1 to 3 years of experience in customer service.
- Strong verbal and written communication in English, regional language, active listening, empathy, and problem-solving under pressure.
Interested can call Moulika @(phone hidden)
📌 Client Service Executive (Coimbatore)
🏢 Family Health Plan (FHPL)
📍 Coimbatore
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