Job highlights

- Bachelors Degree / Diploma in Mechanical,Automobile,or related Engineering discipline

- Experience in claim assessment,estimate verification,and technical report analysis

- Preferred Qualifications

- Experience in Electric Vehicle (EV) diagnosis,service,or warranty operations.

Job Summary

Auto Claims Adjuster To assess and manage warranty/extended warranty claims by reviewing technical repairs, validating repair estimates, coordinating with dealers, and ensuring accurate claim adjudication based on technical findings and policy guidelines.

Location: Bengaluru/ Mumbai

Hybrid: (2/3 Days work from Office)

Responsibilities

- Review and process warranty/extended warranty claims within defined service levels.

- Evaluate repair estimates for correctness of parts, labor values, and repair recommendations.

- Analyze technical failures using diagnostic reports, repair history, and supporting documents.

- Conduct root cause analysis and assess technical findings to determine claim eligibility.

- Coordinate with dealer workshops, service advisors, and technical teams for claim validation and clarification.

- Handle claim-related escalations and communicate decisions professionally via phone and email.

- Monitor claim trends and provide analytical insights on recurring failures and repair patterns.

- Ensure adherence to warranty policies, processes, and guidelines.

- Maintain accurate claim records and documentation.

Requirements

- Bachelors Degree / Diploma in Mechanical, Automobile, or related Engineering discipline.



Minimum 3 years of experience in Automobile Service, Warranty, or Technical Support functions within an OEM, Automobile Manufacturer, Dealership, or Warranty Administration environment.

- Strong knowledge of automotive systems and aggregates, including engine, transmission, electrical, and vehicle electronics.

- Valuable understanding of vehicle diagnostic procedures, repair methodologies, and workshop operations.

- Experience in claim assessment, estimate verification, and technical report analysis.

Skills Competencies

- Strong technical troubleshooting and root cause analysis skills.

- Ability to validate repair estimates, parts applicability, and labor operations.

- Excellent verbal and written communication skills.

- Strong analytical and decision-making capabilities.

- Ability to manage stakeholder expectations and handle escalations effectively.

- Proficiency in MS Office and claim management systems.

Preferred Qualifications

- Experience in Electric Vehicle (EV) diagnosis, service, or warranty operations.

- Exposure to Extended Warranty or Vehicle Protection Programs will be an added advantage.

Key Attributes

- Customer-focused approach.

- Attention to detail.

- Ability to work independently and manage multiple priorities.

- Strong collaboration and dealer relationship management skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Claims Adjuster (Mumbai)
🏢 Assurant Solutions
📍 Mumbai