Job highlights

- Bachelor of Engineering with expertise in ServiceNow ITOM Event Management and ITSM tool administration

- Implement and maintain ServiceNow ITOM Event Management, integrate monitoring tools, configure alert rules, automate incident workflows, perform health checks, collaborate with cross-functional teams, and support ITSM processes

Roles Responsibilities

- Implement, configure, and maintain ServiceNow ITOM Event Management solutions.

- Integrate enterprise monitoring tools with ServiceNow Event Management.

- Configure Event Rules, Alert Correlation, Alert Aggregation, and Alert Suppression.

- Manage and support MID Servers, Event Connectors, and monitoring integrations.

- Automate incident creation and remediation workflows based on event alerts.

- Perform Event Management health checks, optimization, and troubleshooting.





- Work with CMDB and Service Mapping teams to improve service visibility.

- Analyze event patterns and reduce alert noise through correlation techniques.

- Collaborate with Infrastructure, Network, Cloud, Application, and Operations teams.

- Support Incident, Problem, Change, and Major Incident Management processes.

- Develop dashboards, reports, and operational monitoring views.

Technical Requirement

- Technology->Infra_ToolAdministration-ITSM->ServiceNow->Event Management

- Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Educational Requirement

- Bachelor of Engineering

Preferred Skills

Service Line

Cloud Infrastructure Services

📌 CISNGE - ITOM Event Management Engineer (Hyderabad)
🏢 Infosys
📍 Hyderabad