Job highlights

- Degree in MCA, MTech, BEng, BCA, or BTech with expertise in ServiceNow ITOM Event Management

- Design, implement, and support ServiceNow ITOM Event Management solutions; integrate monitoring tools; configure MID Servers and Discovery; develop automation workflows; troubleshoot event and CMDB issues; collaborate with teams; perform root cause analysis; support platform upgrades; create dashboards and documentation

Responsibilities

- Design, implement, and support ServiceNow ITOM Event Management solutions.

- Configure Event Management, Alert Correlation, Alert Aggregation, and Event Rules to reduce noise and improve operational visibility.

- Integrate monitoring tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, and Nagios with ServiceNow Event Management.

- Configure and maintain MID Servers, Discovery schedules, and Service Mapping solutions.

- Ensure accurate population and maintenance of CMDB data through Discovery and integration processes.

- Develop custom event processing rules, transform maps, scripts, and automation workflows.

- Implement automated incident creation, alert enrichment, and remediation workflows using Flow Designer and IntegrationHub.





- Troubleshoot event ingestion, alert correlation, CMDB, and integration-related issues.

- Collaborate with infrastructure, application, cloud, and operations teams to improve monitoring and service visibility.

- Perform root cause analysis of recurring incidents and recommend proactive monitoring solutions.

- Support platform upgrades, patches, and current feature implementations within the ITOM suite.

- Create dashboards, reports, and operational metrics to track event management effectiveness.

- Develop technical documentation, SOPs, and knowledge articles.

- Follow ITIL best practices for Event, Incident, Problem, and Change Management processes.

Technical Requirement

- Technology->Infra_ToolAdministration-ITSM->ServiceNow->Event Management,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Educational Requirement

- MCA

- MTech

- Bachelor of Engineering

- BCA

- BTech

Preferred Skills

- Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

- Technology->Infra_ToolAdministration-ITSM->ServiceNow->Event Management

Service Line

Cloud Infrastructure Services

📌 CISNGE - ITOM Event Management Engineer (Hyderabad)
🏢 Infosys
📍 Hyderabad