Role & responsibilities

Cisco Voice and Video Engineer

Experience: 6–15 years (preferred experience: 6–8 years)

Skill: IT IS_CNS_Voice Network_Cisco

Key Responsibilities

- Design, analyze, troubleshoot, and support enterprise Cisco Voice and Video Collaboration Networks (AVCN).
- Provide L2/L3 technical support for Cisco collaboration infrastructure and resolve operational incidents.
- Configure and troubleshoot Cisco video endpoints, including Desk Pro, Codec Pro, Room Bar, and Room Bar Pro.
- Support Cisco Unified Communications Manager (CUCM), Unity Connection (CUC), Expressways, voice gateways, Cisco Meeting Server, and Webex Control Hub.
- Troubleshoot Cisco Webex Meetings, Webex Calling, and IP telephony issues.
- Analyze SIP, H.323, and other voice/video protocol logs to identify and resolve technical issues.
- Monitor infrastructure alerts and troubleshoot incidents using Splunk, Wireshark, HEpic, SolarWinds,



and similar monitoring tools.
- Coordinate with technicians, engineers, vendors, and clients to resolve complex technical issues.
- Provide timely resolutions for service outages and collaboration infrastructure issues.

Required Technical Skills
- Cisco Voice and Video Collaboration
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection (CUC)
- Cisco Expressways and Voice Gateways
- Cisco Webex Meetings, Webex Calling, and Control Hub
- Cisco Meeting Server
- Cisco Collaboration Endpoints: Desk Pro, Codec Pro, Room Bar, Room Bar Pro
- SIP, H.323, VoIP, and IP Telephony
- L2/L3 troubleshooting and log analysis
- Splunk, Wireshark, HEpic, SolarWinds
- Enterprise Collaboration Network (AVCN) design and troubleshooting

📌 Cisco Voice and Video Engineer (Bengaluru)
🏢 Cerebra
📍 Bengaluru