Role: Cisco Voice/ Video Support Engineer

Experience: 6 to 8 Years

Job Function: IT Infrastructure / Network & Collaboration

Skill: Cisco Voice, Video & Collaboration

We are looking for an experienced Cisco Voice & Video / Collaboration Engineer with solid hands-on experience in enterprise Cisco collaboration infrastructure. The candidate will be responsible for providing L2/L3 technical support, troubleshooting, monitoring and maintaining Cisco Voice, Video Conferencing and Collaboration solutions.

Key Responsibilities

- Provide L2/L3 technical support for enterprise Cisco Voice and Video collaboration infrastructure.
- Configure, manage and troubleshoot Cisco video conferencing endpoints such as Desk Pro, Codec Pro, Room Bar and Room Bar Pro.
- Support Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Expressway and Voice Gateways.
- Manage and troubleshoot Cisco Webex Meetings, Webex Calling and Webex Control Hub.
- Support Cisco Meeting Server (CMS) and enterprise collaboration infrastructure.
- Troubleshoot voice and video call failures, endpoint registration issues, audio/video quality problems and connectivity issues.
- Analyse SIP and H.323 signaling, protocol traces and debug logs.
- Perform packet-level troubleshooting using Wireshark.
- Monitor infrastructure alerts and investigate incidents using Splunk, SolarWinds and HEPIC.
- Coordinate with network teams,



engineers, technicians and vendors for incident resolution.
- Ensure timely resolution of operational incidents and service outages.

Required Technical Skills

- Strong experience in Cisco Voice, Video and Collaboration technologies.
- Hands-on experience with CUCM, CUC and Cisco IP Telephony.
- Knowledge of Cisco video endpoints: Desk Pro, Codec Pro, Room Bar and Room Bar Pro.
- Experience with Cisco Webex Meetings, Webex Calling and Control Hub.
- Knowledge of Cisco Expressway, Cisco Meeting Server and Voice Gateways.
- Strong understanding of SIP and H.323 protocols.
- Experience in enterprise voice/video troubleshooting and log analysis.
- Knowledge of Wireshark, Splunk, SolarWinds and HEPIC monitoring tools.
- Experience providing L2/L3 technical support in an enterprise environment.

Desired Candidate Profile
- 68 years of relevant experience in Cisco Voice, Video and Collaboration.
- Excellent verbal and written communication skills.
- Strong analytical and troubleshooting abilities.
- Ability to handle critical incidents and production outages.
- Experience coordinating with technical teams and external vendors.

Preferred Job Titles
- Cisco Collaboration Engineer
- Cisco Voice Engineer
- Cisco Video Engineer
- Unified Communications Engineer
- Enterprise Collaboration Support Engineer

📌 Cisco Voice & Video / Enterprise Collaboration Engineer (Bengaluru)
🏢 Cerebra
📍 Bengaluru