Job highlights

- 25+ years experience with 10+ years in senior leadership in BFSI or related sectors, expertise in enterprise risk management and regulatory compliance
- Lead operations, risk, finance, compliance, and stakeholder engagement; drive strategic growth, operational excellence, and organizational transformation

Chief Operating Officer (COO) & Head Risk

Location: Bengaluru

Reporting To: Managing Director & CEO

Role Purpose: The COO & Head Risk will drive operational excellence, growth, risk management, and organizational effectiveness at NeSL. Working closely with the MD & CEO, the incumbent will support the execution of strategic objectives, strengthen stakeholder relationships, ensure regulatory compliance, and build a scalable and efficient operating model aligned with NeSL's role as a critical financial market infrastructure institution. The role will provide leadership across Operations, Customer Success, Finance, Human Resources, Legal & Compliance, Information Security, and Enterprise Risk Management functions.

The COO will also be part of relevant internal committees.

Key Responsibilities:

Strategic Leadership & Business Growth

- Support the MD & CEO in developing and executing NeSL's strategic roadmap and growth initiatives.
- Drive adoption and expansion of NeSL's services across existing and emerging market segments.
- Represent NeSL before regulators, industry forums, and key stakeholders.
- Oversee organizational performance against business, operational, and financial objectives.

Operations & Service Excellence

- Provide overall leadership for efficient, secure, reliable, and scalable service delivery.
- Drive process optimization, automation, digital transformation, and continuous improvement
- Establish and monitor performance metrics, service standards, and customer experience benchmarks.
- Ensure effective operational controls and timely resolution of stakeholder concerns.

Financial Management

- Oversee financial planning, budgeting, financial compliance, resource allocation, cost management,



and business performance monitoring.
- Support achievement of revenue, profitability, and operational efficiency goals.
- Assist the MD & CEO and Board in strategic financial decision-making.

Enterprise Risk Management

- Lead the organization's enterprise risk management framework and promote a strong risk-aware culture.
- Ensure identification, assessment, monitoring, and mitigation of strategic, operational, financial, technology, information security, regulatory, reputational, and people-related risks.
- Maintain & review periodic risk register, Present key risk updates and mitigation strategies to the MD & CEO, Board Committees, and governance forums.
- Collaborate with Risk, Audit, Compliance, Technology, and Information Security teams to enhance organizational resilience.

Governance, Compliance & Stakeholder Management

- Ensure compliance with all applicable regulatory, legal, and governance requirements.
- Maintain effective engagement with regulators and industry bodies, including IBBI, RBI, and other stakeholders.
- Strengthen internal controls, policy frameworks, governance practices, and ethical standards across the organization.

People Leadership & Technology Enablement

- Lead and mentor senior leadership teams while fostering a high-performance, customer-centric, and collaborative culture.
- Drive talent development, succession planning, leadership capability building, and employee engagement.
- Work closely with Technology, Information Security, and other functional teams to support and deliver key organizational priorities.

Experience & Eligibility

- Minimum 25 years of professional experience,



including at least 10 years in senior leadership roles with enterprise-wide responsibilities.
- Proven experience in Banking, Financial Services, Financial Market Infrastructure, FinTech, Credit Information, Insolvency Ecosystem, Regulatory Institutions, or related sectors.
- Robust understanding of the Indian financial services ecosystem, regulatory environment, and stakeholder landscape.
- Experience managing multiple corporate functions, including Operations, Finance, Risk, Compliance, Legal, Technology, Information Security, and Human Resources.
- Exposure to the Insolvency and Bankruptcy Code (IBC), financial sector regulations, digital platforms, and governance frameworks will be advantageous.
- Demonstrated success in organizational transformation, business growth, and stakeholder engagement.

Key Competencies

- Strong strategic leadership with the ability to translate vision into execution and drive organizational growth.
- Proven experience in leading transformation initiatives, improving operational excellence, and strengthening governance frameworks.
- Excellent stakeholder management skills with the ability to engage effectively with regulators, financial institutions, industry bodies, and senior executives.
- Demonstrated capability to identify and manage enterprise risks while ensuring regulatory compliance and sound decision-making.
- Strong people leadership skills with a track record of building, mentoring, and leading high-performing teams.
- Excellent communication, negotiation, and influencing skills, coupled with high integrity and professional credibility.

Educational Qualifications

- Graduate degree from a recognized university.
- Postgraduate qualification in Management, Finance, Banking, Economics, Law, Technology, or related disciplines preferred.
- Qualified certifications in Risk Management, Finance, Information Security, Technology, or Corporate Governance will be an added advantage.

Age Profile: Upto 55 year as on 31st October 2026.

📌 Chief Operating Officer (Bengaluru)
🏢 National E-governance Services
📍 Bengaluru