- Solid understanding of fraud alerts, fraud decisioning, customer authentication and card blocking processes.
- Strong analytical and problem-solving skills.
- Ability to interpret fraud patterns, operational metrics and trend data.
- Strong people-management and coaching skills.
- Strong written and verbal communication skills.
- Ability to manage high-volume and time-sensitive fraud operations.
- Strong stakeholder-management and escalation-handling skills.
Required Qualifications: Associate or bachelors Degree, preferably in field of Accounting, Finance Math or Statistics
Certification such as ACAMS or CFE, or any local fraud certification, will provide a competitive advantage.