We are looking for a Customer Support Associate to act as a vital bridge between global clients and our internal production teams. In this role, you will interpret client creative requirements, set transparent expectations, oversee production workflows, and ensure on-time delivery while maintaining brand and quality standards.

3 months contract role in RRD

Looking for candidates with 6 months to 2 years of BPO experience.

Key Responsibilities

- Deliver real-time, professional support to global clients across their project lifecycles.
- Understand client briefs, manage delivery expectations, and ensure project targets are consistently met.
- Accurately translate requirements to internal creative production teams.




- Monitor production progress to ensure deliverables meet quality standards and timelines.
- Uphold internal delivery, productivity, and customer satisfaction metrics.
- Candidate Profile
- Exceptional spoken and written English communication skills.
- Strong appreciation for layout, presentation, and visual communication principles.
- Customer-centric mindset with strong interpersonal abilities.
- Cross-cultural competence to collaborate smoothly with international stakeholders.
- Adaptability and speed in a dynamic, high-throughput environment.

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