Role: Technical Support Executive – Call CenterExperience: Fresher–2 Years
Key Responsibilities
- Handle incoming and outgoing customer support calls.
- Understand customer technical issues and provide appropriate solutions.
- Guide customers through basic troubleshooting steps.
- Assist with software, hardware, network, and system-related queries.
- Create and update customer support tickets.
- Escalate complex technical issues to the concerned technical team.
- Follow up with customers to ensure issues are resolved.
- Maintain accurate records of customer interactions and complaints.
- Provide explicit instructions to customers regarding technical processes.
- Ensure customer satisfaction through timely support.
- Meet daily call-handling and customer service targets.
- Follow company support procedures and quality standards.
Required Skills:
- Good verbal communication skills in English, Hindi, and Marathi.
- Basic knowledge of computers, software, and networking.
- Understanding of basic hardware and troubleshooting.
- Good problem-solving and analytical skills.
- Customer-handling and active listening abilities.
- Basic knowledge of MS Office and ticketing tools.
- Patience and ability to handle customer queries professionally.
- Willingness to learn new technologies and processes.
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits
- Provident Fund
Work Location: In person
📌 Call Center : Technical (Nashik)
🏢 Care Plus Facility Private
📍 Nashik
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