We are seeking a motivated and experienced Call Center Team Leader to join our dynamic team in Madhya Pradesh. The ideal candidate will have a strong background in call center operations and customer service, with proven leadership skills to effectively manage a team. As a Call Center Team Leader, you will be responsible for overseeing daily operations, ensuring that customer service standards are met, and driving team performance to achieve organizational goals.

Key Responsibilities

- Lead and manage a team of customer service representatives, providing guidance and support to ensure high levels of performance and customer satisfaction.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular training sessions to enhance team skills and knowledge in call center operations and CRM systems.
- Handle escalated customer inquiries and complaints, ensuring timely resolution and maintaining customer satisfaction.




- Collaborate with management to develop and implement policies and procedures that enhance operational efficiency.
- Foster a positive team environment that encourages collaboration and professional growth.

Required Skills

- Strong experience in call center operations and customer service.
- Proven leadership and team management skills.
- Familiarity with CRM systems and call center technologies.
- Excellent communication and interpersonal skills.
- Ability to analyze performance metrics and implement improvement strategies.
- Strong problem-solving skills and the ability to handle challenging situations effectively. If you are passionate about leading a team and driving exceptional customer service, we encourage you to apply for this exciting chance.

Industry

Pharma / Biotech

Department

Quality (QA - QC)

📌 Call Center Team Leader (Indore)
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