Role & responsibilities The Analyst, Order Management role is responsible for executing day-to-day procurement transactions supporting Travel America operations. The role focuses on accurate and timely processing of Purchase Orders, handling supplier and business queries, supporting invoice resolution activities, and ensuring compliance with procurement processes and controls.

The role works closely with business stakeholders, suppliers, Accounts Payable, Payments teams, and procurement colleagues to ensure efficient procurement service delivery.

Purchase Order Processing

- Create Purchase Orders in Coupa based on approved procurement requests.
- Process PO amendments, revisions, closures, and cancellations.
- Validate procurement requests to ensure required information and approvals are present.
- Maintain accurate procurement transaction records and supporting documentation.

Supplier & Business Support

- Respond to procurement-related queries from business stakeholders and suppliers.
- Follow up with suppliers regarding PO acknowledgements and order status updates.
- Support resolution of supplier issues related to orders and invoicing.
- Escalate complex issues appropriately to Senior Analysts or Team Leads.

Invoice Resolution Support

- Work with Accounts Payable and Payments teams to resolve invoice processing exceptions.
- Assist suppliers in resolving invoice and payment-related queries.
- Support investigation and resolution of three-way match discrepancies when applicable.




- Monitor open issues and ensure timely follow-up to closure.

Compliance & Quality

- Follow established procurement policies, procedures, and controls.
- Ensure transactional accuracy and adherence to SLA requirements.
- Maintain high standards of data quality within Coupa.
- Participate in quality reviews and corrective actions where required.

Team Collaboration

- Work collaboratively with Procurement Operations, AP, Payments, Sourcing, and Procurement Excellence teams.
- Participate in team meetings, training, and knowledge-sharing activities.
- Support continuous improvement initiatives and process standardisation opportunities.

4. Qualifications, Competencies & Mindset Essential Education & Experience

- Bachelors degree in management, Business, Engineering, Finance, Accounting, or related field
- Minimum 2-4 years years of Procurement Operations, Order Management, or Procure-to-Pay experience.
- Experience working with Coupa, SAP, Ariba, or similar procurement systems (Coupa preferred)
- Understanding of Purchase Order processes and procurement transactions.
- Good in verbal and written communication
- Robust attention to detail and organisational skills.
- Ability to manage multiple priorities and meet deadlines.

Preferred

- Experience supporting global procurement operations.
- Exposure to invoice resolution and supplier support activities.
- Knowledge of procurement controls and compliance requirements.

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📌 Buyer Analyst- Procurement Operations(Order Management) (Pune)
🏢 Quess IT Solutions
📍 Pune