About PCNL

Professional Couriers Network Limited (PCNL) is a leading courier and logistics company with a wide network across India, providing reliable domestic and express delivery solutions to businesses and customers.

– Branch Manager (Ambala)

We are looking for an experienced and responsible Branch Manager to manage our courier/logistics branch in Ambala.

Courier / Logistics industry experience is mandatory. Candidates without relevant experience will not be considered.

Key Responsibilities

- Manage day-to-day branch operations and ensure smooth functioning.
- Monitor inbound, outbound, pickup, dispatch and delivery operations.
- Ensure timely shipment movement and delivery as per TAT.
- Manage and supervise branch staff and delivery personnel.
- Drive branch revenue and business development.
- Acquire new customers and maintain relationships with existing customers.
- Ensure timely collection of customer payments and reduce outstanding amounts.
- Handle customer complaints and ensure timely resolution.
- Monitor employee attendance, productivity and discipline.
- Ensure proper shipment scanning, documentation and system updates.
- Coordinate with Sales, Operations, Accounts and Customer Service teams.
- Prepare daily/weekly/monthly branch performance reports.
- Ensure compliance with company policies and operational procedures.




- Take overall responsibility for branch performance and customer satisfaction.

Requirements
- Courier / Logistics / Express Delivery experience is mandatory.
- Minimum 3–5 years of relevant experience in the Courier / Logistics / Express / Transport / Distribution industry.
- Previous experience as Branch Manager / Branch In-Charge / Operations Manager is preferred.
- Strong knowledge of courier and logistics operations.
- Experience in team handling and branch management.
- Good communication, customer handling and problem-solving skills.
- Ability to achieve business, revenue and collection targets.
- Local market knowledge and customer contacts in Ambala will be an advantage.
- Graduate preferred.

Key Skills Courier Operations | Logistics | Branch Management | Team Management | Business Development | Customer Service | Collections | Shipment Management | TAT | Delivery Operations | Customer Relationship | Leadership

Important

Only candidates with relevant Courier / Logistics industry experience will be considered.

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Branch Manager – Courier & Logistics – Ambala
🏢 The Professional Couriers
📍 Ambala