1. Job Purpose

To manage and oversee the complete bodyshop operations, ensuring high-quality vehicle repairs, customer satisfaction, operational efficiency, profitability, and compliance with Mercedes-Benz standards and guidelines.

1. Key Responsibilities

A.

Bodyshop

Operations

- Manage day-to-day bodyshop operations, including denting, painting, mechanical repairs and vehicle restoration.

- Ensure timely completion and delivery of vehicles.

- Monitor workshop productivity, capacity utilisation and turnaround time (TAT).

- Ensure adherence to Mercedes-Benz repair procedures and quality standards.

- Monitor repair quality and minimise rework and customer complaints.

B. Team Management

- Lead, supervise and motivate technicians, painters, denters, service advisors and support staff.

- Allocate jobs according to technician skills and workshop capacity.

- Conduct regular team meetings and performance reviews.

- Identify training requirements and improve employee productivity.

C.

Customer

Satisfaction

- Ensure excellent customer experience throughout the repair process.

- Handle escalated customer complaints and resolve issues promptly.

- Maintain regular communication with customers regarding repair status.

- Ensure timely vehicle delivery with proper quality checks.

D. Insurance &

- Claims Management

- Coordinate with insurance companies, surveyors and corporate clients.

- Ensure timely preparation and submission of insurance estimates.

- Monitor claim approvals, supplementary estimates and claim settlements.

- Maintain strong relationships with insurance partners.

E. Financial &

- Business Management

- Achieve monthly revenue, labour sales and profitability targets.

- Monitor bodyshop expenses, material consumption and operational costs.





- Control paint, spare parts and consumable inventory.

- Identify opportunities to increase bodyshop business and revenue.

- Monitor key performance indicators (KPIs).

F. Quality, Safety &

- Compliance

- Ensure compliance with Mercedes-Benz standards and dealership policies.

- Maintain workshop cleanliness, safety and discipline.

- Ensure proper usage and maintenance of tools and equipment.

- Implement quality inspection processes before vehicle delivery.

1. Key Performance Indicators (KPIs)

- Monthly Bodyshop Revenue and Gross Profit.

- Labour Productivity and Efficiency.

- Vehicle Turnaround Time (TAT).

- Customer Satisfaction Index (CSI).

- First-Time-Right Repair Quality.

- Rework and Repeat Repair Percentage.

- Insurance Claim Conversion and Settlement.

- Paint and Material Cost Control.

- Workshop Capacity Utilisation.

1. Educational Qualification &
- Experience

- Graduate or Diploma in Automobile / Mechanical Engineering preferred.

- 5–8 years of experience in automobile bodyshop operations.

- Minimum 2–3 years of experience in a managerial or supervisory role preferred.

- Experience with premium or luxury automobile brands will be an added advantage.

- Strong knowledge of denting, painting, estimation and insurance processes.

1. Required Skills &
- Competencies

- Strong leadership and team management skills.

- Excellent communication and customer-handling abilities.

- Solid technical knowledge of automobile bodyshop operations.

- Business acumen and profitability management.

- Problem-solving and decision-making abilities.

- Knowledge of workshop management systems and MS Office.

- Ability to work under pressure and achieve business targets.

Pay: ₹25,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Body Shop Manager (Indore)
🏢 Landmark cars
📍 Indore