04 Nov
|
Golden Opportunities
|
Mumbai
04 Nov
Golden Opportunities
Mumbai
Roles and Responsibilities :
- Manage a team of customer service representatives to handle inbound and outbound calls, ensuring timely resolution of customer queries.
- Oversee the entire call centre operations, including scheduling, training, and performance evaluation.
- Develop and implement effective strategies to improve customer satisfaction ratings through quality improvement initiatives.
- Collaborate with other departments to resolve complex issues related to banking products and services.
Job Requirements :
- 8-16 years of experience in BFSI industry or similar field (BPO Voice).
- Robust knowledge of international voice process, inbound voice process, outbound calling, US voice process, banking voice processes.
- Proven track record in managing teams for handling high-volume calls with excellent customer service skills.
📌 Banking international voice process - Assistant manager/Manager (Mumbai)
🏢 Golden Opportunities
📍 Mumbai