Account Manager Native German Language Expert

Experience: 2 years minimum experience in any German process and awareness of ecommerce and ERP technologies.

Job Description

Were looking for a dedicated account manager to maintain our clients’ accounts and serve as our main point of contact.

Our ideal candidate will have a passion to provide exceptional customer service. Applicants should also be conversant with various ecommerce technologies and German Language.

Objectives of this Role

- Act as the main point of contact in all matters relating to client concerns and needs.
- Build and strengthen client relationships to achieve long-term partnerships.
- Maintain accurate client records, keeping track of any contract updates and renewals.
- Work with sales and Software development team to ensure KPIs are being met.
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.





Daily and Weekly Responsibilities

- Take inquiries and requests from customers and address their needs.
- Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs.
- Meet regularly with other members of the team to discuss progress and find new ways to improve business.
- Generate progress reports to give to clients and higher-ups within the organization.
- Identify upsell, cross-sell, and renewal opportunities.

Skills and Qualifications

- Robust written and verbal communication skills in native German Language
- Good attention to detail and organizational skills.
- Ability to multitask and juggle several responsibilities simultaneously.

📌 Accounts Manager - Native German Language Expert (Noida)
🏢 INGOLD SOLUTIONS
📍 Noida