- Work Model: Work from Office
- Candidate Location: Anywhere in India
- Skills: Insurance Operations
- Candidate Industry: BPO / KPO
- Education: Any Graduate
- Experience: 16+ years of overall experience, with a minimum of 5 years of people management experience

Job Responsibilities

- Lead end-to-end Insurance Operations across Personal Lines (PL), Commercial Lines (CL), and Employee Benefits (EB), ensuring operational efficiency, financial performance, and client service excellence.
- Manage a span of control of 80+ FTEs through multiple layers of leadership, including Team Managers, Team Leaders, SMEs, and Associates.
- Drive strategic planning, workforce management, capacity planning, productivity improvement, and operational excellence initiatives.
- Manage client relationships and serve as the primary escalation point for service delivery, governance reviews, risk mitigation, and business continuity.
- Lead process transitions, client migrations, transformation programs, automation initiatives, and global standardization projects.
- Ensure adherence to SLAs, KPIs, quality standards, compliance requirements, regulatory guidelines, and customer satisfaction targets.
- Provide leadership in performance management, succession planning, coaching, talent development, and employee engagement.
- Collaborate with senior stakeholders, carriers, brokers, and business leaders to drive process improvements and achieve strategic business objectives.
- Monitor operational dashboards, financial performance, profitability, resource utilization, budgeting, and forecasting.




- Implement continuous improvement initiatives using Lean, Six Sigma, automation, and industry best practices.
- Lead governance meetings, client business reviews, audits, compliance reviews, and executive reporting.
- Drive organizational change management, employee retention, and high-performance culture initiatives.

Must-Have Skills

- 10+ years of overall experience in Insurance Operations, Insurance Broking, Shared Services, BPO, KPO, or Business Process Management environments.
- Minimum 5 years of documented people management experience in Team Manager, Operations Manager, Senior Operations Manager, or Service Delivery Management roles.
- Proven experience managing 80+ FTEs through multiple layers of leadership.
- Strong expertise in Personal Lines (PL), Commercial Lines (CL), and/or Employee Benefits (EB) insurance operations.
- Experience in large-scale transitions, client migrations, business transformation, and process re-engineering.
- Robust understanding of US insurance regulatory requirements, policy lifecycle management, ACORD forms, compliance frameworks, and operational governance.
- Demonstrated experience in client stakeholder management, executive communications, and business reviews with global clients.
- Proven track record of improving productivity, quality, operational efficiency, and cost optimization.
- Strong skills in workforce planning, capacity management, resource utilization, and performance monitoring.
- Excellent leadership, communication, stakeholder management, and problem-solving skills.

📌 Lead Insurance Operations (Pune)
🏢 Golden Opportunities
📍 Pune