Job description

Job Purpose
Provide a high level of customer service and support to both existing and new clients and suppliers. Provide guidance and support to clients using a variety of communication methods to enable the smooth running of day-to-day operations within the department.

Key Responsibilities:

- Process bookings, visas, and travel arrangements for clients accurately and efficiently, ensuring compliance with company procedures.
- Effectively upsell and promote products and services to achieve revenue targets.
- Build long-term relationships with clients and partners, ensuring confidentiality and maintaining operational excellence.
- Focus on enhancing financial growth and customer experience through market research and tailored offerings.
- Deliver outstanding customer service across all communication channels, adhering to company policies and service-level agreements (SLAs).
- Address client queries promptly, manage complaints calmly, and escalate issues through appropriate channels when necessary.
- Maintain a comprehensive understanding of services and systems (Air & Land arrangements).
- Finalize the Daily Sales Report (DSR) and related documentation on the issuance day to ensure seamless reporting.




- Foster collaboration by sharing knowledge and information with colleagues.
- Be adaptable and perform duties in different branches and locations based on business needs.

Knowledge & Skills:

- Solid verbal and written communication skills for client interaction.
- Excellent customer service orientation with a focus on customer satisfaction.
- High attention to detail in processing bookings and travel documentation.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Basic knowledge of or familiarity with GDS systems (Amadeus, Galileo, Sabre).
- Strong time management skills and the ability to multitask under pressure.
- Flexibility to work in shifts, including weekends and holidays.
- Positive attitude and willingness to learn and adapt.
- Ability to work effectively as part of a team.
- Organized and dependable in handling daily operational tasks.

Education & Relevant Experience:

- Bachelors or Masters degree in Travel, Management, Hospitality, or a related field.
- Certifications in Sales Management, IATA, or related areas will be an advantage.
- Minimum of 3 years of experience within the travel industry.

📌 Corporate Travel Consultant (Pune)
🏢 Air Arabia
📍 Pune