Associate (Pune)

Associate (Pune)

04 Nov
|
Wipro
|
Pune

04 Nov

Wipro

Pune

Roles and Responsibilities

- Handle customer queries via phone calls, emails, or chats with empathy and professionalism.

- Provide accurate information to customers regarding products/services offered by the company.

- Resolve customer issues promptly and efficiently while maintaining a high level of service quality.

- Collaborate with team members to achieve sales targets and improve overall performance metrics.

- Maintain records of all interactions with customers using CRM software.

Desired Candidate Profile

- 0-1 year of experience in an international call center environment (blended process).

- Excellent communication skills for handling international voice processes.

- Ability to work on rotational shifts including night shifts (UK time zone).

- Solid problem-solving skills for resolving complex customer complaints.

- Basic computer knowledge for navigating through various applications.

📌 Associate (Pune)
🏢 Wipro
📍 Pune

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