Role & responsibilities

- Job Title: Execution Analyst, Helpdesk/Execution Analyst, myProcurement
- Reports to: Team Lead, Helpdesk Accelerator
- Location: India, Pune

Key Accountabilities and challenges

- End to end support for Coupa Procurement and P2P processes
- Troubleshoot stuck payments and share timely status with Suppliers
- Troubleshoot Coupa system-related issues and coordinate with technical teams when required
- Support supplier onboarding and supplier enablement activities within Coupa.
- Handle all incoming calls/emails/tickets/Live chat
- Resolve issues and escalate to the relevant channel if/when required; however, providing first level resolution is of utmost importance
- Coordinate with multiple Accounts Payable team, Buyers, Vendor Master, IT if required, to provide final resolution to the recipient.
- Provide training in relation to Ariba Usage to Supplier and Buyers
- Provide training to suppliers for PO confirmation, service entry sheet and Invoice submission.
- To perform a trend analysis on repeat calls/emails and provide ideas to eliminate the repeated calls/emails.
- Timely and relevant customer feedback and status update
- Due Diligence:
- Conduct daily checks to avoid duplications in logging of calls, emails & tickets
- Check for accuracy of the details logged
- Analyse the contents of the tickets and assign it the relevant resolver group




- Ensure that all tickets are closed accurately, whilst always adhering to processes
- Participate in continuous improvement initiatives by proposing system and process enhancements

Qualifications, Competencies & Mindset

- Essential Education & Experience
- Bachelors Degree in, Finance, Accounting (B.com)
- Strong hands-on experience with Coupa tool Procurement Platform
- Knowledge of SAP ECC / Ariba integration with Coupa.
- This role requires working exclusively in the night shift (US business hours – 6.30 PM to 3.30 AM)
- Minimum 4-9 years of experience managing a client-service oriented function with experience in management of large corporate initiatives/projects, strategic thinking, relationship management and processes.
- Strong understanding of source to pay and general accounting practices
- Proficient in PSCM applications including ARIBA, SAP and Salesforce
- Direct process management experience including best practices, driving innovation, continuous improvement, technologies, processes, procedures and tools
- Experience of working cross culturally and in an international environment
- Ability to communicate and influence across different levels in the organisation
- Engaging and collaborative way of working
- Resilient and experienced in working in multi-faceted setting

📌 Execution Analyst myProcurement( PTP) (Pune)
🏢 Quess IT Solutions
📍 Pune