Lead Analyst, Commercial Lending Operations

A team lead accountable for the overall delivery, quality and governance of commercial lending operations support for a US-based bank, covering CRE, construction and C&I; loans. You will oversee the analyst team, act as the primary escalation point for the bank, and run the engagement day to day.

Roles and responsibilities

- Lead the team across CRE, construction and C&I; workstreams: work allocation, SLAs, quality and productivity
- Serve as the primary point of contact and escalation for the banks operations and business stakeholders
- Own KPI and KRI reporting, and run regular governance and status forums
- Plan capacity, forecast volumes and manage resourcing, onboarding and performance
- Oversee control adherence, audit and regulatory readiness, and resolution of complex exceptions
- Drive process improvement, automation and standardization of procedures across workstreams
- Manage knowledge transfer, backup arrangements and business continuity




- Coach Senior Analysts and Analysts and ensure consistent working standards

Experience and qualification

- 8 to 12 years of experience in commercial lending operations, including at least 3 years leading a team
- Solid understanding of CRE, construction and C&I; loan servicing and controls, with familiarity with LaserPro, Built and Capital Stream
- Proven experience managing stakeholders and delivery for US or global banks
- Degree in finance, commerce or a related field; MBA, CA, CFA or equivalent preferred
- Strong judgment, communication and people leadership skills

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Analyst, Commercial Lending Operations (Pune)
🏢 Crisil
📍 Pune