What we are looking for:

- 8+ years of experience in Production Support, Application Support, Platform Operations, or similar roles.
- Strong leadership experience in coordinating investigations, task allocation, and operational workflows.
- Excellent SQL and diagnostic capability with handson experience analyzing logs, workflows, and platform behavior.
- Proven track record of managing major incidents, leading bridges, and driving structured investigations.
- Strong grounding in ITIL practices, especially Incident, Problem, and Change Management.
- Demonstrated experience in delivering or overseeing platform checks, recoveries, and reliability governance.
- Ability to mentor Analysts/Senior Analysts and lead team capability uplift.
- Robust communication skills for stakeholder coordination, documentation, RCA review, and operational reporting.
- Experience with monitoring and operational tooling (Splunk, ServiceNow, PagerDuty, New Relic, etc.).
- Experience in driving automation initiatives and operational efficiency programs.
- Prior experience establishing operational processes, frameworks, or crossteam collaboration practices.

📌 Production Support Lead Analyst (Pune)
🏢 FNZ Group
📍 Pune