SUMMARY
Job Description Healthcare Operations Manager

Industry: Healthcare / Hospitals / Diagnostic Centres

Experience: 10+ Years

Employment Type: Full - Time

Job Summary

We are looking for an experienced Healthcare Operations Manager to oversee day-to-day hospital and diagnostic centre operations, ensure smooth service delivery, manage manpower, monitor operational performance, and maintain quality and compliance standards.

Key Responsibilities

- Manage end-to-end hospital and diagnostic centre operations, including OPD, IPD, Pathology, Radiology, Reception, Billing and Collection Centres.

- Oversee patient flow, appointments, admissions, discharges, bed management and service delivery.

- Monitor operational KPIs, diagnostic TAT, productivity, revenue targets and patient satisfaction.

- Manage manpower planning, recruitment, staff training, duty rosters and team performance.

- Handle B2B/B2C client relationships, corporate accounts, patient grievances and escalations.

- Ensure compliance with NABL standards, SOPs,



quality protocols and statutory requirements.

- Manage inventory, consumables, vendor coordination, equipment maintenance and operational expenses.

- Monitor billing, collections, outstanding payments and centre-level financial performance.

- Coordinate health camps, corporate healthcare projects and business development activities.

Requirements

- 10+ years of experience in Hospital Operations / Healthcare Operations / Diagnostic Centre Management.

- Graduate / Postgraduate in Hospital Administration, Healthcare Management or a relevant discipline preferred.

- Hands-on experience in managing OPD, IPD, pathology and diagnostic operations.

- Solid knowledge of NABL, IQC/EQAS, quality standards and healthcare compliance.

- Experience in manpower management, revenue monitoring, billing and collections.

- Excellent leadership, communication, problem-solving and client management skills.

📌 Hiring Manager Compliance & Liaisoning (Pune)
🏢 2COMs
📍 Pune