Job Description: Customer Care Executive Telecom NOC Project (US Customers & Clients)
Role Overview:
We are looking for a customer-focused Customer Care Executive to handle outbound calls to US customers and coordinate with US clients for feedback, Net Promoter Score (NPS) measurement, and continuous improvement in customer satisfaction for our Telecom NOC project.
Key Responsibilities:

- Make outbound calls to US customers to collect feedback on telecom services and NOC support.
- Capture customer satisfaction levels and NPS ratings accurately.
- Coordinate with US clients and internal teams to address customer concerns and improve service experience.
- Follow up with dissatisfied customers to ensure timely resolution and enhance customer confidence.
- Identify recurring service issues and share actionable feedback with relevant teams.




- Drive customer satisfaction and improve NPS scores through effective communication and proactive follow-ups.
- Required Skills:

- Excellent verbal communication skills and confidence in interacting with US customers and clients.
- Solid listening, interpersonal, and problem-solving abilities.
- Customer-centric approach with the ability to handle concerns professionally.
- Basic understanding of telecom services, NOC operations, or customer support processes.
- Target-oriented mindset with a focus on customer satisfaction and NPS improvement.
- Flexibility to work in US business hours, as required.

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