The Associate is responsible for overseeing the end-to-end patient admission and billing lifecycle. This includes managing financial counseling, ensuring accurate billing practices, coordinating with Third Party Administrators (TPAs) for insurance approvals,

1. Admission &

- Counseling

- Facilitate the smooth admission of patients by managing room allocation and completing necessary documentation.
- Provide detailed financial counseling to patients and their families regarding estimated treatment costs, deposit requirements, and payment modes.
- Coordinate with clinical teams to ensure patient placement aligns with medical requirements and category eligibility.

2. Billing &
- Financial Management

- Generate accurate interim and final bills for cash, corporate, and insured patients.
- Verify all charges (pharmacy, consumables, doctor visits, and procedure charges) are correctly captured in the Hospital Information System (HIS).




- Monitor and follow up on outstanding payments and ensure the timely collection of deposits.

3. Insurance &
- TPA Coordination

- Manage the pre-authorization process by coordinating with doctors and TPA desks to ensure timely approvals.
- Address and resolve queries raised by insurance companies or TPAs to minimize claim rejections or deductions.
- Ensure all necessary discharge summaries and medical reports are submitted correctly for cashless processing.

4.

Patient

Relations &

- Grievance Handling

- Act as the primary point of contact for billing-related inquiries, explaining complex charges clearly to patients and relatives.
- Resolve grievances related to billing discrepancies or delays in insurance clearance with empathy and professionalism.
- Ensure a smooth and effective discharge process to enhance overall patient satisfaction.

📌 Associate (Pune)
🏢 Manipal Hospitals
📍 Pune